We take the time
to answer you.

Yes. You do not need to know technical terms or calculate your consumption. Call us or request a callback: we will review everything together, at your own pace.

Yes, on +32 65 98 13 83, every day from 9 am to 9 pm (Belgian time). This is the SHA Group number for Ilmovia. You can also request a callback. No detailed form is needed for this first conversation.

Yes, if you wish. Request an appointment or call us. We will agree on the place, day and time together. The appointment must be confirmed before you travel.

No. The “I would like a callback” form only asks for your name, phone number and permission to contact you. Email is optional. We will then discuss how to present any proposal to you.

Yes. You can complete the request with someone you trust and ask them to join the conversation. Give the contact details of the person to reach, with their consent. You retain the decision about your contracts.

No. You can choose a simple callback. If you prefer the detailed questionnaire, only fields marked with an asterisk (*) are required. The others can remain blank; choose “I do not know” where offered.

Ilmovia charges no assessment, administration or support fees. If you choose an offer, you pay the provider for your contract under its terms. Our free assessment does not mean the subscription or energy is free.

We are paid through concluded contracts, under our commercial agreements. We do not ask you to pay for reviewing your situation or presenting a proposal.

Private customers, self-employed people and businesses. We then check the possibilities based on your address, usage and available offers. You can also explain that your services are used both at home and for business.

We assess the offers we can access through our partners. We do not compare the whole market. Savings are not guaranteed: the offer must also meet your needs.

No. Sending a request or attending an appointment does not change your contract. You review the proposal and freely decide what happens next.

We tell you. You remain free to keep your existing contracts. We do not promise a lower bill before reviewing your situation.

Ilmovia is a branch of SHA Group, dedicated to helping private and business customers choose their services. Learn about our approach on the page About us.

Telecom: internet, mobile, television and landline. And energy: electricity and gas. You can request an assessment for one service, several services or both sectors. Solar panels : Request a free assessment.

No, it is optional. A recent telecom bill or annual energy statement helps us understand your contract. You can start without a document and add the information during our conversation.

Choose “I do not know” or leave the optional field blank. For energy, your annual statement may show consumption. For mobile, it is often in the provider’s app or customer area. We can look at this together.

The number of phones, television use and Wi-Fi difficulties help us find useful services. For energy, heating and approximate floor area provide context if you do not know your consumption. These are not questions about your rent or mortgage. Technical answers are optional.

We do not ask for identity documents or bank details for this assessment. Before adding a bill, you may hide unnecessary details such as your bank account. Do not send passwords or customer account access details.

This is usually possible when switching operators. For landline numbers, the telephone area is one factor. We check your situation before taking any steps. Learn more from BIPT.

Do not cancel before agreeing the steps with the new operator. Depending on your situation, Easy Switch can simplify an internet or TV switch. The conditions and any outstanding amounts, particularly for a device, must be checked. Read BIPT’s guidance.

A provider switch alone does not cause an interruption: the network stays the same. We check the proposal and conditions before proceeding. A move or a new installation needs special attention. Read CREG’s guidance.

We can help you understand your contracts and look for a suitable offer. The assessment does not settle existing debts or suspend payment deadlines. Also contact your provider to discuss your situation; a new offer does not replace that conversation.

We review the information you send and contact you. If a suitable offer is available, we present it, usually by email, then discuss it by phone or at an appointment agreed together. You can ask questions before deciding.

Timing depends on current requests and the checks needed. You can give your availability in your message. To reach us directly, call +32 65 98 13 83. We do not promise an automatic response time.

Yes. Write to info@ilmovia.com or call us, giving your name and request reference if you have one. Explain the correction or say that you no longer want follow-up.

Describe your project. Ilmovia will contact you to clarify your needs. Any proposal depends on feasibility and availability. No contract is signed here. Free assessment with no obligation. Panels, installation and options would be priced in a proposal.

Yes. The question “In which other areas would you like us to help you save?” appears at the end of the detailed questionnaire. You can also tell us directly. Your ideas help us choose future partnerships.